Frequently Asked Questions
Everything you need to know about your DSML E-SHOP experience.
What is the standard shipping timeframe for international orders?
International orders typically arrive within 5-10 business days. Please note that customs processing in your country may occasionally extend this window.
How do I initiate a return or exchange?
You can return unworn items with original tags within 14 days of delivery. Visit our Returns Portal to generate a prepaid shipping label and start the process.
Are the products sold on DSML E-SHOP authentic?
Yes, we guarantee the authenticity of every item. We work directly with designers and authorized distributors to ensure all products are 100% genuine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later services at checkout.
Can I cancel or modify my order after it has been placed?
As we aim to process orders immediately, we can only accommodate cancellations or changes within 60 minutes of order placement. Please contact customer support for assistance.
How can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.